At Magical Butterflies, your satisfaction is our top priority. We understand that adjustments may sometimes be necessary, and we are here to support you every step of the way. Therefore, we invite you to carefully read our exchange and refund policy to understand the applicable conditions.

Customer Satisfaction Policy: 100% Happiness Guarantee At Magical Butterflies, our goal is to fuel your inspiration and bring your ideas to life to ensure your next event is a guaranteed quality experience! We are firmly committed to offering you a 100% happiness guarantee.

Our first priority is to ensure your complete satisfaction. We understand the importance of making your event memorable, which is why we strive to make every effort to ensure you are delighted to have chosen our company. However, please note that with our personalized products, we cannot issue a refund once the order has been customized, except in cases of malfunction or manufacturing issues.

Can I have my order delivered to a different address than the billing address? Yes. When creating your account, you have the option to provide a different shipping address. If, for any reason, you are not completely satisfied, feel free to contact us at 450 304-1638 or email equipe@mariagedecobellenuance.com within 90 days of purchase. We are committed to resolving the situation quickly and efficiently by offering you a hassle-free exchange or refund, although this guarantee does not apply to personalized products. Your trust is valuable to us, and we are grateful for the opportunity to serve you.

Authorized Exchanges: We allow exchanges for unused Magical Butterflies still in their packaging before your event date, for example, for a color change.

Consumer Responsibility: It is essential for the consumer and the client to carefully read the product descriptions to ensure the size and accuracy of the order. We cannot accept returns of customized Magical Butterflies, booklets, or cards due to their personalized nature. Shipping costs incurred for returning merchandise are non-refundable.

Custom Creations: Customized cards, booklets, and Magical Butterflies made according to the client’s personal specifications are not eligible for returns or refunds. We encourage you to take the necessary time to discuss your needs with our team before placing your personalized order.

At Magical Butterflies, we are committed to providing you with exceptional quality products. Please do not hesitate to contact us with any questions or concerns regarding your order. We are here to make your shopping experience enjoyable and memorable. Thank you for trusting Magical Butterflies for your event or private needs!